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Process Improvement Consultants
with highly adaptive, interactive approaches and highly successful track records."Swan Consulting delivered their training remotely. The class was by far the best remotely delivered training I ever attended. Their style was very condusive to keeping everyone engaged throughout.
Their preperation was excellent. They met every deliverable deadline and were very open to suggestions to modify the training material, and the class itself.
When you work with Swan Consulting, you can expect nothing less than the best return on your investment! Their knowledge of Six Sigma and wealth of experience is phenomenal."
– Director of Operations, Pitney Bowes
"I've worked with Swan Consulting since the late 1990s. I have immense respect for their deep knowledge of Six Sigma, project leadership and training design and delivery. Their ability to transform complex concepts into concrete, usable information is a gift."
– Director of Six Sigma Training, Starwood Hotels & Resorts
“Swan Consulting designed an experiential workshop for Amazon’s Customer Service Leadership with the goal of driving essential habits of change management and process improvement in new Leaders. The workshop has had excellent feedback as we continue the roll-out worldwide - new leaders appreciate the hands-on approach and exposure to accessible, on-the-job tools and techniques. I’ve brought Swan Consulting in many times and I keep them on speed dial because they consistently exceed my expectations!”
– Senior Leader, Leadership Development and Talent Management, Global Customer Service - Amazon
How We Work
We adapt to your needs:
Swan Consulting is dedicated to providing what clients need. Industries are different, organizations are different, and organizations within the same industry are still…different. Because of this, we spend time up front determining the right level and focus of training and consulting services that are right for you. Our consultants have enough depth and breadth of experience to enable us to customize every approach to meet your needs.
We develop effective leaders:
Another critical aspect of improvement initiatives is organizational buy-in. We spend time with your leadership to offer you best practices around program structure, internal marketing whether the initiative is top down or ground up. We structure our workshops and consulting efforts to help team leaders make rapid headway on improvements and generate not just buy-in but true ownership.
We understand what is required for success:
Our experience, high-energy, interactive workshops along with our ability to rapidly customize our services make the difference in all our engagements.
We actively participate in our industry:
Go Lean Six Sigma Contributor
Jim has a strong background of Continuous Improvement, having held positions as an Industrial Engineer, Manufacturing Engineer and a Design Engineer. He received his Black Belt training in 1996 while at AlliedSignal Automotive, and generated substantial benefits for the organization in both the Manufacturing and Transactional areas. He has also worked as an Automotive Design Engineer, integrating Design for Six Sigma and Design for Manufacturing principles into current and future automotive safety restraint products. He later held positions as a Black Belt and Master Black Belt at GE Industrial Systems.
As a certified Six Sigma Master Black Belt, Colleen has coached business leaders, trained over 5000 project leaders and facilitated project teams that have delivered improved customer service and millions of dollars in operational savings for Charles Schwab, Discover Financial Services, adidas, Beam Global Spirits, Brinker Restaurants and Ministry Healthcare. 
Michael has consulted with medium to large companies for more than 12 years following a successful career in the oil and gas industry. Concentrating on operations management and supply chain management processes Michael uses Lean and Six Sigma tools coupled with the APICS body of knowledge best practices and the SCOR supply chain model to help clients get better business results. Michael is a Certified Master Instructor with APICS for their CSCP, CPIM and Lean certifications.
For over 20 years, Kelly has led change initiatives that have reengineered operations processes and transformed organization culture for her client companies. Her practical approach to process improvement was honed in her years in executive management with American Express, GE, and Target. She is able to tailor best practices and methods to fit unique company needs, and actively engage their people in designing their future. Kelly has consulted with companies in a wide range of industries, including energy, public utilities, telecommunications, healthcare, financial services, broadcasting, and publications.
Clare is a senior-level professional with over 15 years of demonstrated expertise in business process improvement consulting, education and application across many industries. Clare has a history of working closely with leaders, management and staff at all levels to ensure meaningful and successful improvement initiatives. Clare specializes in business improvement methods, change management and leadership skills and has worked with national and international customers representing both transactional and manufacturing industries. 
Jef has been providing training and consulting services in manufacturing, communication, computer
Craig has worked in continuous improvement for over 25 years. He combines the ability to think creatively with strong analytical skills. Trained as an industrial engineer, Craig has the ability to explain statistical terms and concepts in an easy-to-understand to everyone and make them applicable to the every process.
Mike Nichols is a Lean and Six Sigma Master Black Belts and has helped organizations such as American Express, Discover Card, the Federal Reserve Bank of New York, AFLAC, the Depository Trust & Clearing Corporation, Cisco Systems, Pfizer, Hess Oil and the Charlotte School of Law. Nichols' long time interest in quality management has over the years led him to assume numerous leadership positions in the American Society for Quality, culminating in his service as President of the Society for the 2007-08 year and Chairman of the Board in 2008-09. 
For over a decade, Tracy advises companies and spearheads implementation on many aspects of process improvement including strategic planning, training, implementation, mentoring, project selection and delivering results. Tracy is a people person with complementary data analysis skills that make her very successful in a process improvement role. In addition, many clients say that Tracy is a cultural fit in their organization.
Karlo combines over a decade of experience in marketing and technology to guide Swan Consulting's marketing efforts and technology delivery. His passion for fusing technology into traditional marketing practices and client services enables him to help us achieve remarkable results for our brand and our clients.
